"One additional thing which would have been nice: we are both over 75 years old. A couple of our bags were quite heavy. The driver dropped us at the bottom of our gravel driveway, leaving our bags in the sidewalk. It was quite difficult for us to get them to the door. His assistance would have been helpful. "
"The car, driver and journey was perfect.
What was disappointing was the policy of charging for any amendments to the original request, which was made very soon after the initial submission and days in advance of the pick up time. "